Privacy Policy

Last Updated: 15 June 2025 | Effective: 15 June 2025

1. Introduction

Horolume ("we", "us", "our") operates a watch repair workshop at 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. This Privacy Policy explains how we collect, use, store, and protect personal data when you contact us, submit an enquiry form on our website, or bring a watch to our workshop. We take data privacy seriously and handle personal information only as described here.

For questions about this policy, contact us at [email protected].

This policy is governed by the Personal Data Protection Act 2010 of Malaysia (PDPA 2010), which sets out obligations for data processors handling personal data of individuals in Malaysia.

2. What Data We Collect and How

We collect personal data through the following means:

Enquiry forms on our website: name, email address, phone number (optional), and any message content you provide.
Workshop intake: name, contact details, and details about the watch you bring in for service.
Email and phone correspondence: any information you share when contacting us directly.
Website analytics cookies: non-personally identifiable browsing data if you have consented to analytics cookies (see our Cookie Policy).

Legal basis for processing: We process personal data on the basis of (a) your consent when submitting a form or accepting cookies, (b) performance of a service contract when you engage us for bench work, and (c) our legitimate interest in maintaining service records for workmanship coverage purposes.

Data retention: Enquiry data and service records are retained for a period of five years from the date of last contact or service, after which they are securely deleted. Analytics data is processed only for the duration consented to via cookie settings.

3. How We Use Your Data

To respond to enquiries about our watch repair services.
To manage bench work appointments and service intake.
To prepare condition notes, timing reports, and restoration records that accompany your watch.
To contact you regarding the status of your watch or any changes to agreed scope or timeline.
To issue workmanship coverage documentation for parts we have fitted.
To improve our website using aggregated, anonymised analytics data.

We do not use personal data for unsolicited marketing. We do not sell, rent, or share personal data with third parties for commercial purposes.

We may share data with service providers who assist in running our website (such as hosting providers) strictly under data processing agreements. These providers are not permitted to use your data for any purpose beyond performing services for Horolume.

4. How We Protect Your Data

Our website is served over HTTPS. Data submitted via our contact form is transmitted using encryption in transit.
Service records stored on our internal systems are accessible only to Horolume staff with a direct need for the information.
Physical documents (condition notes, service records) are stored securely in our workshop and are not accessible to the general public.
In the event of a data breach that is likely to affect your rights, we will notify affected individuals and the relevant authority within the timeframe required by Malaysian law.

5. Cookies

Our website uses cookies for essential site operation and, with your consent, for analytics purposes. We do not use marketing or behavioural advertising cookies. For a full description of the cookies we use, how to manage them, and how to change your preferences, please read our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), and to the extent applicable, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.
Right to correction: You may request that inaccurate or incomplete data be corrected.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.
Right to limit processing: You may request that we limit how we use your data in certain circumstances.
Right to lodge a complaint: You may direct complaints about data handling to the Personal Data Protection Commissioner of Malaysia via the Ministry of Digital.

To exercise any of these rights, contact us at [email protected] with sufficient detail to identify your request. We will respond within 21 working days.

7. Third-Party Links

Our website may contain links to external sites such as maps or reference resources. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently before sharing personal data with them.

8. Minors

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently received data from a minor, please contact us at [email protected] so we can arrange deletion.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide a notice on our website for a reasonable period. Continued use of our services after a revision is published constitutes acceptance of the updated policy.

10. Contact

Horolume is the data controller for personal information collected through this website and our workshop intake process.

Email: [email protected]
Phone: +60 3-2148 7396
Address: 27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia